what we can do for you
I have been exposed to more than a few Track and Trace systems out there, over the past 40 years that I have been privileged to work in this industry so I do know a "good system" when I see and use it. Yours falls clearly into the "seriously good system" category please know that. This is because whatever "curved ball" it is that we throw at you, from time to time, you guys don't respond and say: "We don't cater for that". You simply knuckle-down use and apply your ingenuity, mind, skills and expertise and you deliver!!
Speaking with one of your support staff, I found her extremely, friendly and courteous, even from her emails I received. I feel she went over and above her call of duty to a client. She is such a great ambassador to your company. I am extremely grateful that South African companies have employees of such high calibre and work ethics. She helped me to know your software in-depth and that was so refreshing.